FAQ – Frequently Asked Question

1. What types of curtains do you offer?

We offer a wide variety of curtains including sheer curtains, blackout curtains, velvet curtains, linen curtains, thermal curtains, and more. Our collections are designed to fit different styles, from modern and minimalist to traditional and elegant.

Click here to know more about our range.

2. Do you have a large collection?

Yes, we do have one of the largest collection of curtain fabric in Australia. Our collection has over 20,000+ designs to choose from. We specialise in sheer and embroidered variety.

You should visit us if you’re looking for a wide range of options and exclusive fabrics to elevate the style of your home.

3. How do I choose the right curtains for my room?

Choosing the right curtains depends on several factors such as the room’s function, the amount of natural light you want, and your interior style. For example:

  • Living Rooms: Opt for sheer or semi-sheer curtains for a bright, airy feel.
  • Bedrooms: Blackout or thermal curtains are ideal for blocking light and improving insulation.
  • Dining Rooms: Velvet or patterned curtains add a touch of luxury and sophistication.

If you’re unsure, our style guide and customer service team can help you choose the best option for your space.

4. Do you offer custom-made curtains?

Yes, we offer custom-made curtains to fit your specific measurements and design preferences. You can choose the fabric, style, and length to create curtains that perfectly match your space. Contact our team to learn more about our customisation options.

5. Is there a difference between blackout curtains and thermal curtains or are they same?

  • Blackout Curtains: These curtains are designed to block out nearly all light, making them ideal for bedrooms or media rooms where light control is important.
  • Thermal Curtains: Thermal curtains are made from insulating materials that help regulate the temperature by keeping heat in during the winter and reflecting sunlight in the summer.

Some of our curtains combine both features, offering blackout and thermal properties in one.

6. How do I clean and maintain my curtains?

The cleaning instructions vary based on the fabric:

  • Machine / Hand-Washable Fabrics: Many curtains are hand-washable. Always use cold water and mild detergent.
  • Delicate Fabrics: For delicate fabrics like velvet or silk, we recommend dry cleaning.
  • Regular Maintenance: Regularly dust or vacuum your curtains using a soft brush attachment to keep them fresh and clean.

7. How long does delivery take?

Delivery times vary depending on the type of curtains.

Shipping times will be provided during the order process, and you will also receive updates as your order progresses.

8. Can I order curtains in non-standard sizes?

Absolutely. If your windows have unique dimensions, our custom curtain service allows you to order curtains in any size. Simply provide your measurements during the ordering process, and we’ll create curtains tailored to fit your space perfectly.

9. Are your curtains eco-friendly?

We offer a selection of eco-friendly curtains made from sustainable materials such as organic cotton, linen, and recycled polyester. Look for the “Eco-Friendly” label on our products for sustainable options.

10. Do you sell matching accessories like tiebacks or curtain rods?

Yes, we offer a range of curtain accessories including tiebacks, curtain rods, finials, and hooks. These can be purchased separately or alongside your curtain order to complete the look.

11. Can I track my order?

We always keep our customers informed about the progress of their job. You can also call us or email us to know status of your job. 

12. Do you offer blinds as well?

Yes, in addition to curtains, we also offer a wide range of roller blinds.

Click here to know more about our range.

13. Do you offer installation services?

Yes, we offer professional installation services in all over Victoria. Our expert installers will ensure your curtains or blinds are hung properly and securely.

14. Do you have a showroom?

Yes we have our showroom located in Ravenhall, VIC. You need to call us to book an appointment before you come in as we do exclusive one-on-one appointments. And our customers love it. 

15. What will I need to bring on appointment day?

You will need to bring measurements of all your windows and locations where you need to put blinds and curtains.

If you have any questions, please contact our friendly staff and they can help you with all your enquires.

16. How can I contact customer support?

You can reach us at:

We’re here to help with any questions or concerns you may have!